Thank you for shopping at 'THE INYA'. 

We would like to inform you that our cancellation policy allows you to cancel your order within 3 days from the date of placing the order. After this 3-day period, we cannot accept cancellations or provide refunds.

If you wish to exercise your right of cancellation, please inform us of your decision by contacting us at info@theinyaartgallery.com with a clear statement. Please note that once an order has been sold, we do not accept returns or provide refunds.

We highly recommend that you review your order carefully before placing it to ensure that all details are correct. If you have any questions or concerns about our cancellation policy, please do not hesitate to contact us. Thank you for your understanding.

We provide the best shipping options to you through theinyaartgallery.com service. You can expect to receive your order within 14-28 business days of shipping. Regulations are mandated by the carriers and must be followed and charged accordingly. 

Please ensure you provide a secure shipping address and contact number to receive items.  The Inya Pty Limited is not responsible for items that may be stolen from an unsecured delivery address. 

Ship within 72 hours of processing time after you place an order. All orders are not shipped on weekends or holidays.

We will send the email with parcel tracking information to you after the shipment is made. The tracking number will be active within 48 hours. If you cannot find the email, please check your junk folder. Otherwise, it may be rejected by your email system. Please get in touch with us.

Our orders will usually be delivered after 10 days (some locations may be longer, contact us for inspection). If the package does not arrive on time, you can contact us.

Mode of transportation: the delivery time varies depending on the mode of transportation. The shipping time depends on your location and the source of the package. The departure point will be sent by customer service email. 

If any shipping questions, please get in touch with our customer service email: info@theinyaartgallery.com